The ‘Total Brand Experience’
Consumers are making us work harder and harder these days and they expect only the best from their brands. They are very savvy with regards to new media and will happily drop a brand for the ‘next best thing’. This has us all constantly on our toes, which is great for keeping things fresh but can be a strain on a company, especially with the onslaught of new ways to communicate with our customers (a new trend almost daily).
We believe that it’s even more important to create the ‘total brand experience’ for customers and this doesn’t matter if you are a plumbing firm or beauty company, consistency is key. It may sound obvious but the best starting point once your brand message and direction has been decided is your logo and ensuring it’s position, colour etc are consistent across corporate literature. From printed stationery to email signatures, it’s amazing how this little point gets overlooked. The brand’s look, feel and message then needs to be transferred to your website, exhibition stands, corporate videos, advertising, building signage, social media sites, PR… I could go on…
Consumers like reassurance from a brand and creating a consistent message helps build the trust consumers want from a brand.





